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P. 614.292.4120     
F. 614.292.7852     
E. smith.131@osu.edu     

Institute for Ergonomics     
The Ohio State University     
210 Baker Systems     
1971 Neil Avenue     
Columbus, Ohio 43210    

 

 
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Smith, P. J., McCoy, E., Orasanu, J., Billings, C., Denning, R., Rodvold, M., Gee, T., and Van Horn, A. (1997).  Control by permission: A case study of cooperative problem-solving in the interactions of airline dispatchers and ATCSCC.  Air Traffic Control Quarterly, 4, 229-247.