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P. 614.292.4120     
F. 614.292.7852     
E. smith.131@osu.edu     

Institute for Ergonomics     
The Ohio State University     
210 Baker Systems     
1971 Neil Avenue     
Columbus, Ohio 43210    

 

 
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Spencer, A., Smith, P.J., (2003). Utility of the Surface Management System (SMS) within the FedEx Global Operations Center and Maintenance Operations Coordination Center. The Ohio State University, Columbus OH.