P. 614.292.4120 F. 614.292.7852 E. smith.131@osu.edu Institute for Ergonomics The Ohio State University 210 Baker Systems 1971 Neil Avenue Columbus, Ohio 43210
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Smith, P. J., McCoy, E., Orasanu, J., Billings, C., Denning, R., Rodvold, M., Gee, T., and Van Horn, A. (1997). Control by permission: A case study of cooperative problem-solving in the interactions of airline dispatchers and ATCSCC. Air Traffic Control Quarterly, 4, 229-247.