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F. 614.292.7852     
E. smith.131@osu.edu     

Institute for Ergonomics     
The Ohio State University     
210 Baker Systems     
1971 Neil Avenue     
Columbus, Ohio 43210    

 

 
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Smith, P.J., McCoy, E., and Layton, C. (1997). Brittleness in the design of cooperative problem-solving systems: The effects on user performance. IEEE Transactions on Systems, Man and Cybernetics, 27, 360-371.